Our Cookie Policy
This page sets out every cookie crownzcasino.uk.com sets, why we set it, and how you take control of it. We keep the wording plain and the durations exact.
What Cookies Actually Are
A cookie is a small text file that our website places on your device when you visit. It holds a snippet of data, often just a random ID, that our servers read back on your next visit. That is how we recognise you without asking you to log in again on every page.
Cookies cannot read files off your device, install software or see anything you do on other websites. They only record what happens inside your session with us, such as the language you picked or whether you have already dismissed our cookie banner.
Two storage types we use
- First-party cookies, set by us directly to run your session and remember your settings.
- Third-party cookies, set by partners we work with for analytics and advertising, covered further down this page.
The Cookies We Set
Strictly necessary
These keep the site working and keep you safe. Without them you cannot log in, deposit or play, because we would have no way to confirm the request came from you. We do not ask for consent before setting them, and the law agrees we do not need to. The cz_session cookie, for example, carries your login state from page to page; cz_auth holds your authentication token; cz_sec applies fraud checks that flag attempted account takeovers.
Functional
Functional cookies remember choices you have already made so you do not repeat them. If you set the site to English and pounds sterling, cz_lang and cz_prefs store that. If you close our responsible gaming reminder halfway through a session, a functional cookie keeps it closed.
Analytics
Analytics cookies show us, in aggregate, how visitors move through the site: which pages hold attention, where people abandon a deposit, which game lobbies load slowly. We use the results to fix problems and reorganise pages. The data is aggregated and does not identify you by name.
Marketing
Marketing cookies power retargeting. If you viewed our welcome bonus but left without claiming it, these cookies let our advertising partners show you a reminder elsewhere on the web. They also cap how often you see our adverts. Marketing cookies only load after you opt in through our banner.
Summary table
The table lists one representative cookie per category with its purpose, lifetime and your opt-out route.
| Cookie type | Purpose | Duration | Opt-out |
|---|---|---|---|
| Strictly necessary (cz_session, cz_auth, cz_sec) | Login, payments, fraud prevention | Session or 30 days | None; site stops working without them |
| Functional (cz_lang, cz_prefs) | Language, currency, display preferences | 90 days | Banner or browser settings |
| Analytics (_ga, _gid) | Aggregated site usage measurement | 365 days / 24 hours | Banner or browser settings |
| Marketing (_cta, retargeting IDs) | Retargeting and ad frequency control | 180 days | Banner or browser settings |
Cookies From Third Parties
We allow three categories of third-party cookies on crownzcasino.uk.com, and nothing outside these categories. First, analytics providers who measure aggregate traffic for us. Second, advertising networks that run our retargeting campaigns under our instructions. Third, payment providers whose cookies appear only on the payment pages you actively open, and only to complete and secure that transaction.
Each partner processes data under a written contract with us that limits use to the purpose we hired them for. We do not permit partners to sell on data collected through our site, and we review the list of permitted partners at least once a year. When you reject non-essential cookies in our banner, third-party marketing and analytics scripts never load in the first place.
Take Control of Your Settings
On our site
The first time you visit, our cookie banner offers three buttons: accept all, reject non-essential, or open granular settings where you toggle analytics and marketing independently. Your choice is stored in the cz_consent cookie. You can change it any time by clicking the Cookie Preferences link in the footer of every page, and the new choice applies from your next page load.
In your browser
Browsers also let you block or delete cookies at source. The exact menu differs, so here are the routes for the four main ones.
- Chrome: Settings, then Privacy and security, then Third-party cookies, then Block all.
- Safari: Settings, then Privacy, then Manage Website Data to remove, or tick Prevent Cross-Site Tracking.
- Firefox: Settings, then Privacy and Security, then choose Standard, Strict or Custom under Enhanced Tracking Protection.
- Edge: Settings, then Cookies and site permissions, then Manage and delete cookies and site data.
What blocking costs you
Reject analytics and marketing cookies and nothing on the site breaks. Block strictly necessary cookies and things do break: you get logged out mid-session, deposits fail our security checks, and game rounds can cut off before they settle. Blocking third-party cookies on payment pages can also send you back to the start of a deposit, since the provider loses its transaction reference.
How Long We Keep Each Cookie
Every cookie we set carries an expiry date, and we keep those lifetimes short on purpose. Session cookies vanish the moment you close your browser, which is why cz_session never survives to the next day. Persistent cookies last for the fixed periods below, after which your browser deletes them automatically whether or not you do anything.
If you want them gone sooner, deleting cookies through your browser removes every type instantly, including the ones that keep you logged in. You will simply need to sign in again on your next visit.
| Category | Persistence |
|---|---|
| Strictly necessary (session, security) | Session, or 30 days for the login token |
| Functional (language, preferences, consent) | 90 days |
| Analytics | 365 days, with a 24-hour variant for short-term counts |
| Marketing and retargeting | 180 days maximum |
When We Change This Policy
When we add a cookie, change a partner or adjust a lifetime, we update this page and raise the version note at the top. If a change means new data is collected rather than just a rename, we show the cookie banner again and ask you to confirm your choices before anything new loads.
Questions about anything on this page go to our support team at [email protected], available on live chat 24/7. We answer cookie queries within one business day, usually faster.
Frequently Asked Questions
Do I need to accept cookies to play at Crownz Casino?
You need strictly necessary cookies, yes, because they carry your login and secure your deposits. Analytics and marketing cookies are optional, and rejecting them changes nothing about gameplay.
How do I withdraw consent after accepting everything?
Click Cookie Preferences in the site footer, switch off the categories you no longer want, and save. Your new settings apply from the next page load, and we delete the matching cookies on your next visit.
Do cookies share my gambling history with advertisers?
No. Marketing cookies only signal that you visited our site and which promos you viewed, so adverts can be capped and shown to the right audience. Your bets, balances and transactions never enter advertising cookies.
Why do I keep seeing the banner after rejecting cookies?
If you browse in private mode or clear cookies regularly, your cz_consent record is deleted too, so the banner cannot remember your answer. Save your choice with cookies enabled once, and it sticks for 90 days.