Responsible Gaming at Our Casino

Gambling should stay what it is meant to be: a paid form of entertainment, never a way to make money or escape problems. On this page we set out, in plain terms, every tool Crownz Casino gives you to keep control of your play, plus where to turn if gambling stops being fun.

Our Commitment to Safer Play

We hold a Curaçao licence (8048/JAZ2023-056) and treat player wellbeing as an operational duty, not a legal formality. Our safer gambling team reviews accounts for patterns associated with harm, such as sharp increases in deposit frequency, failed deposits chased by immediate top-ups, or prolonged overnight sessions, and reaches out confidentially when we see them.

Every account has reality checks switched on by default. After 60 minutes of continuous play you receive an on-screen reminder showing your session length, deposits made and net result for that session, and the message stays there until you acknowledge it. There is no way to disable it, only to shorten the interval.

Recognise the Warning Signs

Problem gambling rarely announces itself. It builds through small, easy-to-excuse steps, which is why we encourage every player to check this list honestly from time to time. If two or more points describe your play over the past month, talk to us or to one of the helplines below.

• Chasing losses: increasing stakes or depositing again immediately after a losing session to win money back.
• Playing longer than planned: sessions that repeatedly run past the time or budget you set for yourself.
• Hiding your play: concealing deposits, sessions or balances from a partner, family member or friend.
• Borrowing to gamble: using credit cards, loans, payday lenders or money borrowed from people close to you.
• Neglecting responsibilities: skipping work, study, sleep or family commitments because of gambling.
• Mood changes: irritability, restlessness or anxiety when you cannot play, or when you think about your losses.
• Chasing the feeling: needing bigger stakes to get the same excitement you once had with smaller bets.
• Failed cutbacks: several unsuccessful attempts to reduce or stop playing on your own.

Tools You Can Set Today

All of the controls below are free, apply instantly and are found under My Account, then Responsible Gaming. Limits apply per calendar day, week or month, and you choose the amount and period yourself.

• Deposit limits: cap how much you can deposit per day, week or month; the cap blocks further deposits once reached.
• Loss limits: restrict your net losses over a set period, calculated from deposits minus withdrawals.
• Wagering limits: limit the total amount you can stake, regardless of whether you win or lose.
• Session timeouts: lock yourself out of your account for a chosen period, from 24 hours to 6 weeks.
• Reality checks: set the on-screen reminder interval to 15, 30 or 60 minutes instead of the default.
• Cooling-off periods: a short break of 24 hours to 30 days with all marketing emails paused for the duration.
• Self exclusion: the strictest tool, removing account access for 6 months or permanently; details in the next section.

How Self Exclusion Works

Durations and account state

We support five exclusion options: 24 hours, 7 days, 30 days, 6 months and permanent. During the exclusion your account is closed to logins, deposits and play, and we stop all promotional messages to your email and phone. Any remaining balance stays yours: request a withdrawal before the exclusion starts, or contact support during it and we will process the payout to a verified method in your name.

Open bets placed before the exclusion are settled normally and any winnings are paid to your balance, from which you can withdraw through support. We cannot reverse an active exclusion early, and we will not open a second account for you, as duplicate accounts undermine the protection you asked for.

A stronger option for UK players

Because a single-operator exclusion only covers Crownz Casino, we also recommend GAMSTOP, the free national self exclusion register. It blocks you from all UK-licensed gambling sites and apps for your chosen period, and we link to it in the responsible gaming section of your account.

Keeping Minors Off Our Site

You must be 18 or over to hold an account with us. We verify age through our standard KYC process, which requires photo ID before your first withdrawal, and we run additional checks when a deposit pattern or sign-up detail suggests a possible minor. Accounts that fail verification are frozen and reported.

If minors have access to your devices, do not rely on log-out alone. Parental control software such as Net Nanny, Qustodio or the built-in controls in iOS Screen Time and Google Family Link lets you block gambling sites and app installs at device level. Keep your login details private, never save them on shared computers, and always close your session when you step away.

Free Help Across the UK

Limits and exclusions are practical aids, but they work best alongside proper support from people trained in gambling harm. These organisations are independent of us, free to use, and none of them will judge you or report you to anyone.

• National Gambling Helpline, run by GamCare: 0808 8020 133, open 24 hours a day, gamcare.org.uk
• BeGambleAware: free information, self assessment and a treatment finder, begambleaware.org
• GAMSTOP: free national online self exclusion, gamstop.co.uk
• Citizens Advice: confidential debt and money guidance if gambling has affected your finances, citizensadvice.org.uk

Talk to Our Safer Gambling Team

Our live chat is staffed 24/7 and every agent is trained in safer gambling conversations. Write "responsible gaming" at the start of the chat and you will be routed to a specialist who can set limits, start an exclusion or arrange a balance withdrawal, usually within minutes. For anything less urgent, email [email protected] with the subject line Safer Gambling and we will respond within one business day.

Asking for help is a sensible decision, not a weakness. Whether you want a deposit cap of £50 a week or a permanent closure of your account, we will act on your request the same day, without questions and without pressure to change your mind.

Frequently Asked Questions

How quickly does a deposit limit take effect?

Immediately. A limit or a decrease to an existing limit applies the moment you confirm it. Increases take 24 hours to activate, so a rash decision cannot be acted on straight away.

Can I cancel a self exclusion early?

No. Short exclusions of 24 hours to 30 days end automatically at the agreed time, and the 6-month option can only be extended, never shortened. Permanent exclusions cannot be reversed at all.

What happens to my balance when I self exclude?

It remains yours. Request a withdrawal before starting the exclusion, or contact our support team during it and we will pay the funds to a verified withdrawal method in your name.

Does GAMSTOP cover Crownz Casino?

GAMSTOP covers all UK-licensed gambling operators. Registering with it is the broadest single step you can take, and we recommend combining it with a direct exclusion from our site.

Do you tell anyone that I set limits?

Never. Your limits, conversations with our safer gambling team and any exclusion are confidential and appear in no marketing or account statements.