Our Terms and Conditions Explained

These Terms and Conditions govern your use of our platform at crownzcasino.uk.com, operated by Crownz Gaming N.V. under licence 8048/JAZ2023-056 issued by the Curaçao Gaming Authority. We have written them in plain English so that you can understand exactly what you are agreeing to before you register, deposit or play.

Accepting These Terms

By creating an account with us, ticking the acceptance box at registration or simply continuing to use our platform after we publish an update, you confirm that you have read, understood and accepted these Terms and Conditions in full. Acceptance takes effect the moment your account is created and remains in force for as long as your account stays open.

• 1. These terms form a binding agreement between you and Crownz Casino. If you do not accept any part of them, you must not register or play.
• 2. The terms apply to every part of our platform, including the website, mobile site, promotions, tournaments and communications with our support team.
• 3. By accepting, you waive any claim that you were unaware of a clause set out on this page. We keep the current version available to you at all times.
• 4. Where a specific promotion carries its own rules, those rules sit alongside these terms. If the two conflict, the promotion rules prevail for that promotion only.

We recommend that you save or print a copy of this page when you register. Each time we publish a revised version, the date of the update appears at the top of the page so you can check what has changed.

Who May Register With Us

You may hold an account with us only if you are at least 18 years old, or the legal gambling age in your country of residence if that is higher, and you are not resident in a restricted jurisdiction. We operate a single account policy: one account per person, per household, per IP address and per payment method.

• 1. You must be 18 or over. We may request proof of age at any point and suspend play until it is provided.
• 2. Residents of the United States, the Netherlands, France, Belgium, Spain, Italy, Portugal and Hungary may not open or maintain an account.
• 3. You must register with your true legal name, date of birth and residential address. Details held on file must stay accurate and current.
• 4. You are responsible for keeping your login credentials secret. All activity under your account is deemed to be yours.
• 5. Duplicate accounts will be closed and balances may be forfeited, as set out in the section on prohibited conduct.

KYC and verification

Before your first withdrawal, we will ask you to complete our Know Your Customer checks. This means sending us a photo ID such as a passport or driving licence, a recent proof of address such as a utility bill, and proof of ownership of the payment method you used to deposit. Verification typically takes a short working period, and funds remain in your account while we review your documents. We may re-run checks at any time if we suspect inaccurate information.

Deposits, Withdrawals and Verification

Paying in and cashing out

We accept Visa Debit, Mastercard Debit, Trustly, Paysafecard, Apple Pay, Google Pay, Skrill, Neteller, MiFinity, Jeton and the cryptocurrencies Bitcoin, Ethereum, Tether and Litecoin for deposits. Withdrawals are processed through Visa Debit, Mastercard Debit, Trustly, Skrill, Neteller, MiFinity, bank transfer and crypto. The minimum deposit and minimum withdrawal are both 20 GBP, and we charge no fees on either side.

We aim to process every withdrawal request within 24 hours for e-wallets and crypto. Card and bank transfer payouts then take a further one to five business days to reach you, depending on your provider. Daily and monthly withdrawal caps apply, and withdrawals above those caps are paid in instalments on consecutive days.

• 1. Withdrawals are generally returned via the same method used to deposit, in line with anti-money-laundering rules.
• 2. Your first withdrawal requires completed KYC verification before any funds are released.
• 3. A withdrawal request cancels any active bonus on the account, together with winnings linked to it.
• 4. Accounts dormant for twelve consecutive months may be charged an administrative fee after we have given you 30 days written notice and an opportunity to log in.

How Our Bonuses Work

Bonus funds are not cash. They are credited to a separate bonus balance and convert to withdrawable cash only once the stated wagering requirement has been completed. The specific figures for each offer, including match percentages, free spin counts, wagering multiples and expiry windows, are published on the promotion page itself, and those figures form part of the offer you accept.

• 1. Wagering requirements must be completed within the validity period stated for the promotion. Unused bonus funds and winnings expire after that window.
• 2. While a bonus is active, the maximum permitted bet per spin or round is capped. Bets above the cap void the bonus and any winnings derived from it.
• 3. Certain games are excluded or contribute at a reduced rate towards wagering. The contribution table appears in the rules of each promotion.
• 4. Risk-free or hedged play, such as betting on opposite outcomes to clear wagering, is treated as bonus misuse.
• 5. Only one bonus may be active at a time unless a promotion explicitly states otherwise.
• 6. Winnings from a welcome bonus are subject to the maximum conversion limit set out in that offer's terms.

Promotions and tournaments

Our ongoing promotions, including weekly cashback, weekend reloads, daily free spin drops and monthly slot tournaments, each carry their own eligibility rules. Where a promotion requires a deposit, that deposit must be wagered at least once before the reward is credited. We may withdraw or amend a promotion at any time, and we will honour rewards already earned under the version in force when you qualified.

Conduct We Do Not Permit

We rely on fair play, and the following conduct breaches these terms. Where we detect it, we may void bets, confiscate balances, close accounts and report serious cases to the relevant authorities.

• 1. Fraud and misrepresentation: registering with false details, using payment methods not held in your own name, or attempting to deceive our systems or staff.
• 2. Chargebacks and payment reversal: disputing a deposit with your bank or payment provider after playing with those funds.
• 3. Multi-accounting: opening more than one account to claim repeated welcome offers or circumvent limits.
• 4. Bonus abuse: systematic exploitation of promotions, arithmetic betting patterns, or low-margin play designed purely to clear wagering.
• 5. Collusion and syndicate play: coordinating with other players to gain an unfair advantage in tournaments or multiplayer games.
• 6. Automated play: using bots, scripts, macros or any software that plays on your behalf or interferes with the platform.
• 7. Location evasion: masking your true location with a VPN, proxy or similar tool to appear outside a restricted jurisdiction.
• 8. Exploiting errors: taking advantage of a technical fault, mispriced game or incorrect credit. Report such faults to us instead and we will credit you fairly.

If we suspect prohibited conduct, we will suspend the account pending investigation and may request additional identity documents. Where an investigation concludes in your favour, we lift the suspension and restore full access; where it does not, we apply the remedies above and notify you of the outcome.

Limits, Self Exclusion and Support

Gambling should stay a form of paid entertainment, never a source of income or a way to escape problems. We give every player tools to keep control, and we encourage you to use them before play becomes a concern rather than after.

• 1. Deposit limits: set a daily, weekly or monthly cap on the amount you can pay in. Limits take effect immediately when lowered and after a cooling-off period when raised.
• 2. Loss limits: cap the amount you can lose over a chosen period, independent of deposits.
• 3. Session reminders: on-screen alerts that tell you how long you have been playing.
• 4. Self-exclusion: request a break from our platform for a fixed period, from six months upwards. During self-exclusion we close your access to play and marketing, and we will not let you re-open the account early.
• 5. Time-out: a shorter pause of 24 hours to 30 days for players who want a brief break.

Our obligations

Where we notice patterns that suggest gambling-related harm, such as prolonged sessions, repeated loss-chasing deposits or sudden limit increases, we will contact you with information about the tools above and signpost free, confidential help. We work with GamCare, BeGambleAware and GAMSTOP, and their contact details appear in our responsible gambling section. Self-exclusion requests are processed within 24 hours of receipt and apply to your account, not individual games. Under-18 gambling is a criminal offence, and we report every detected instance.

Closing Accounts and Raising Complaints

Your right to close

You may close your account at any time, for any reason, by contacting our support team. Before closure we will confirm your identity, release any withdrawable balance and settle any active bonus in line with its terms. A standard closure request is completed within 24 hours. Closure for gambling-related reasons is treated as self-exclusion, with the longer reinstatement periods described above.

• 1. Complaints go first to our live chat or to [email protected], available 24 hours a day, seven days a week.
• 2. We acknowledge every complaint within 24 hours and aim to resolve it within ten business days.
• 3. Where a complaint needs longer, we tell you why, what we are doing and when to expect our next update.
• 4. If you remain unsatisfied, you may escalate to the ADR service we nominate, and we will provide its details on request.
• 5. Nothing in these terms limits rights you hold under mandatory consumer law in your country of residence.

When We Change These Terms

We may amend these Terms and Conditions at any time to reflect changes in law, regulation, our licence conditions, games or payment arrangements. Material changes, meaning those that affect your rights, obligations or the value of offers already granted, are announced to registered players by email or an in-account message at least seven days before they take effect. Non-material changes, such as corrections of typos or layout, take effect on publication.

• 1. The current version, with its effective date, always sits at the top of this page.
• 2. Offers you accepted under a previous version keep their original terms until they expire.
• 3. Continuing to play after the effective date of a material change means you accept it. If you do not accept it, close your account before that date and we will settle your balance without penalty.
• 4. If a change is required by law or our regulator with immediate effect, we will notify you as soon as practicable afterwards.
• 5. These terms are governed by the laws applicable to our Curaçao licence. Courts of that jurisdiction have authority over disputes that our complaints procedure and ADR escalation do not resolve.

Frequently Asked Questions

Do I have to verify my identity before playing?

No, you can register, deposit and play first. We require completed KYC verification, including photo ID, proof of address and proof of your payment method, before your first withdrawal.

Can I have two accounts to claim the welcome bonus twice?

No. We operate a strict one-account policy per person, household, IP address and payment method. Duplicate accounts are closed, and welcome balances obtained through multi-accounting are forfeited.

What happens to an active bonus if I request a withdrawal?

A withdrawal request cancels any active bonus on the account along with winnings linked to it. Complete the wagering requirement first if you want to keep the bonus funds.

How do I self-exclude from the platform?

Contact our 24/7 live chat or email [email protected] and ask for self-exclusion. We close your access to play and marketing within 24 hours, and self-exclusion lasts a minimum of six months.

How will I know if the terms change?

We email registered players or send an in-account message at least seven days before any material change takes effect, and the effective date always appears at the top of this page.